LaVela Policies
Terms and conditions
Thank you for shopping with LaVela! The shipping and payment options below apply to orders shipped within the contiguous United States and US Virgin Islands.
Accepted Payment Methods
We accept Visa, Mastercard, Discover and American Express. No checks, money orders, CODs are accepted.
Business days are Monday-Friday, excluding United States Federal and US Virgin Islands local holidays.
CONTIGUOUS U.S.
COST - $16.00
ORDER PROCESSING - 5-10 business days
DELIVERY - Contingent upon USPS
$16.00 USPS Flat Rate Standard Shipping & Handling is available for contiguous United States and PO Box destinations.
Orders made on Federal and Local holidays will be shipped within 5-10 days of the next available business day.
U.S. TERRITORIES
COST - $16.00
ORDER PROCESSING - 5-10 Business Days
DELIVERY - Contingent upon USPS
$16.00 USPS Flat Rate Standard Shipping & Handling is available for St. Croix and St. John USVI. Available hand delivery service option for St. Thomas USVI ONLY will be displayed at checkout. Orders outside of St. Thomas USVI will be shipped between 5-10 business days.
St. John and Water Island customers can arrange for items to be delivered to preferred docks on St. Thomas. There is a hand delivery fee.
For St. Thomas hand delivery orders please indicated where you would like ordered to be delivered in the “Note” section during checkout.
Orders made on Federal and Local holidays will be shipped within 5-10 days of the next available business day.
ADDITIONAL SHIPPING GUIDELINES
Delivery time estimates are based on a few factors: time of day the order is placed, the opening of USPS, and the transit logistics of USPS. Please note that orders may arrive late due to unforeseen circumstances while in transit that is out of LaVela's control. Please note that it is impossible for orders to be shipped if USPS is closed. USPS is closed at night, on holidays, Saturdays at 1 pm, and Sundays. Orders placed during this time will be shipped within 5-10 business days of the next available business day.
In Stock items will be shipped within 5-10 business days once your payment is received and the shipping/delivery address is provided. For most orders, this process begins once your online order has been submitted. However depending on the time you place your order, the order process might not start until 5-10 business days after order is placed.
During holiday season you may experience longer than average order processing, shipping, and delivery times.
LaVela ships all packages priority mail through USPS only to the US Virgin Islands and contiguous US. We do not ship international.
Shipping & handling will be charged at the time the order is placed.
LaVela has the right to fully refund and/or refuse orders if any problematic issues arise.
Do you ship to the BVI?
No. However, arrangements can be requested to have order hand delivered to the Red Hook dock on St. Thomas. A hand delivery fee will be applied.
Do you ship to other International Locations?
No, we do not ship internationally.
What if my item arrives damaged or defective?
Please document by taking pictures once package is received. Failure to report damage or defect within 3 days of receipt of package will result in non-replacement of product and no refund. Once damage documentation is received within allotted time frame the replacement product will be reshipped within 5-10 business days or when the product is in stock again. A full refund of damage products will be based off of the sole discretion of LaVela. Full refunds (if granted) will be issued between 5-10 business days. You cannot receive both a product replacement and refund at the same time. It is either a product replacement or a refund which is also up to the sole discretion of LaVela.
Need additional help?
Chat now, email us at info@lavelausvi.com, or call us at 340-998-5238 (Tues-Sat 9am-3pm AST).